For instance, if a customer calls your office and operator assistance picks up the call -- will they place your customer on hold to catch your second line -- should another customer call in or will they allow the second line to ring until they have finished serving your first customer? Will your second customer wait that long?

What happens if the operator is busy assisting someone else's customer? Will your phone continue to ring -- and for how long -- before it is properly answered or will your customer simply have to continue trying until the operator is free to assist them? Will your operator assistance work fast enough to allow you to be "patched" through to your customers at the time they call in for you? Will you be recognized by a "generic number" provided by your operator assistance or will you be recognized by your company's name -- and perhaps even your own name?

Will you be charged a small $30.00 monthly fee only -- or will you also pay set-up fees, usage charges (usually per minute), patching charges, beeper and cellular charges, and countless other little charges or will you be subject to a flat basic, affordable rate that you can rely on month after month? Will you have to sign a two-year service contract or longer? Is your operator assistance set up to handle DID Lines, depending on which phone service provider you have? Would it bother you to hear a different operator's voice each time you needed assistance or would dealing with the same operator provide a more comforting feeling, realizing the same person was in charge of your phone on a permanent basis? Do they allow two-way radio communication, weekly logs, and other convenient services? Weren't counting on or even aware of all these things, were you? We didn't think so.

Would you consider such things important? We would! In fact, no one knows better than us just how important running a successful businness can be -- during and after hours. The truth is ... most answering services are "smaller" and able to provide faster, more personal service than can the much larger call centers ... and the reason why many call centers disguise themselves as answering services ... so don't be fooled. Be careful. As a true answering service, and one of the south's longest standing, our personal care is unbeatable. Flat monthly fees, personal service, no service contracts, quick customer assistance ... you name it, we've mastered it. Established in 1978, we are family owned and operated and have enjoyed the long-standing company of both our employees and our customers for years.

As The Superior Answering Service, Inc., we specialize in both new and start-up businesses and also in multi-department companies, including large industry oilfield. (As long as we've been in business, no one knows more about the oilfield than we do.) We know all of our customers by name, not by assigned generic numbers, and we go to great lengths to ensure our customers' satisfaction. No one works harder than we do to get the job done right. And that's a fact.

Because every business is different, we offer both customized quotes and services to meet every business need. To view our services and receive a custom quote for your business, please see custom quote and contact us today!

We truly care about our community. In fact, see how we give back and support it! Little Lights.